“I’ve been absolutely thrilled with our experience with Emperor.
In the years we’ve lived in this house, I’ve had several other companies out to look at some of the problems we inherited from the previous owners. Yes, it’s not entirely straightforward, but I was disappointed that no one was willing to be even a little creative in trying to figure out how we could *fix* these issues. … The last guy who came out basically decided ours was a “small” job and not worth bothering with. After telling me he’d email me a quote, he never got back to me at all. So frustrating! (Meanwhile my children roasted upstairs…)
Ann at Emperor got back to me quickly and scheduled Ian to come out. He spent a couple of hours on two different days being really thoughtful and thorough as he tried to devise a number of potential solutions. This was even before we’d committed to hiring Emperor. His prices were fair and his suggestions reasonable.
Once we approved a plan, they were able to schedule us within a day or two. Michael did most of the work on our house. He was also prompt, polite, thorough, and conscientious. Ian came back out to finish some of the work and make sure we were completely satisfied. He made sure all of our questions were answered.
I just can’t say enough about how responsive, responsible, and reliable everyone at Emperor was. We will absolutely be calling them again if we encounter any more issues.”