Reviews

Emperor Cooling & Heating in Snellville, GA, offers a wide variety of services, including HVAC maintenance, home HVAC repair, AC services, and heating system repair. Our services are quick, reliable, and priced fairly. Customer satisfaction is our first priority. Check out the reviews of some of our customers below:

 

“I've been absolutely thrilled with our experience with Emperor.

In the years we've lived in this house, I've had several other companies out to look at some of the problems we inherited from the previous owners. Yes, it's not entirely straightforward, but I was disappointed that no one was willing to be even a little creative in trying to figure out how we could *fix* these issues. ... The last guy who came out basically decided ours was a "small" job and not worth bothering with. After telling me he'd email me a quote, he never got back to me at all. So frustrating! (Meanwhile my children roasted upstairs...)

Ann at Emperor got back to me quickly and scheduled Ian to come out. He spent a couple of hours on two different days being really thoughtful and thorough as he tried to devise a number of potential solutions. This was even before we'd committed to hiring Emperor. His prices were fair and his suggestions reasonable.

Once we approved a plan, they were able to schedule us within a day or two. Michael did most of the work on our house. He was also prompt, polite, thorough, and conscientious. Ian came back out to finish some of the work and make sure we were completely satisfied. He made sure all of our questions were answered.

I just can't say enough about how responsive, responsible, and reliable everyone at Emperor was. We will absolutely be calling them again if we encounter any more issues.”
Abbey B.  Decatur, GA

“Last year 2 days before my wedding in the middle of July the A/C in a condo I was renting out stopped working.  I called Ann at Emperor and she sent Ian out to fix the problem the very next day.  The unit was over 20 years old and I wasn't able to be there when he did the repair.  Considering that I wasn't home and was leaving for my honeymoon, he could have ripped me off and told me anything he wanted and I would have

just had to pay it because my renter needed A/C.  However, Ian told me that even though I should plan on replacing the unit soon, he could fix it for a couple hundred bucks and he thought it would keep working for at least another year or two.  He was extremely professional and I ultimately had him install a new unit for me six months later.  

This year my wife and I decided to surprise her parents with a new A/C as theirs wasn't working very well.  We didn't want them to know what we were doing so we had one of the managers, Tony, come out and look at their A/C when they weren't home.  They knew it was a surprise and were very helpful in keeping it a secret until the last minute (which meant they had to wait until we could get the parents out of the house before they could pull up in the driveway).  Again they did a great job for us and the price was fair.  

This is my first Yelp posting and the reason that I did it was because I wanted to let Atlanta know what a great company this is.  I will never use any other company for my HVAC needs!  Great job Emperor!”
Edward S.  Atlanta, GA

“I have used these guys for about 4 years for both service and repair.  They are great.  They are very quick with getting out for service - next day.  The technicians are very experienced and willing to work with the unit to maximize its life.  They don't try to sell anything unnecessary but do advise what really needs to be done.  The quotes are always reasonable.  They are all knowledgeable and Ian has been particularly helpful in his analysis and service.  I highly recommend this company.”
Alayne W.   Lawrenceville, GA

“This company has installed 2 new HVAC systems in my home, as replacements for older units.  I find their service to be impeccable and highly available!  Great family run business!”
Sam T.     Snellville, GA

“A/C went out last week.  I found Emperor on Yelp and cakes the based on location and good reviews.  Not only was Emperor more affordable than the first company we called, but they also came out first thing the next day (Saturday) without charging a bogus weekend fee.

“Ian the repair tech was on time, professional, personable, and knowledgeable. He diagnosed the problem, fixed it, and was on his way within 30 minutes.  I'd definitely recommend them to anyone!”
Erin S.    Lithonia, GA

“This company was highly recommended by our real estate agent, and after working with them today I can understand why. I'm currently 9 months pregnant, and our AC unit decided to freeze up in the middle of the night. Called these guys first thing in the morning and was so thankful they were able to make it out a few hours later. They quickly diagnosed the problem and fixed it within an hour. I also appreciated that they gave a price quote prior to any work, which I felt was pretty reasonable. Again, I highly recommend these guys and the work that they do!”
Amy A.   Decatur, GA

“I have used Emperor Cooling & Heating for years.  On at least two separate occasions they suggested fixes that were very inexpensive ($50 and $75) and they could easily told me that I needed to spend hundreds more.  Ask for Ian.”
Ed G.      Atlanta, GA

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